Teō Haka
Centre for
growth &

Coffee & Jam: How to leverage your existing customers

When companies can’t acquire new customers for one reason or another, the smartest thing to do is to take care of your existing ones. And – right now – existing customers are the lifeblood of your venture.
At this Coffee & Jam, we will discuss how you can nurture, surprise, and delight your customers. And most importantly, turning regular customers into raving fans who will help you grow your business.

We’ve assembled an extraordinary lineup of superstar panellists including:
– Toni Knowlson – Digital Innovation Program Lead (A & NZ) at AWS. Toni is well versed in AWS innovation practice where delighting customers is a constant focus.
– Chris Stevens – VP of Product at AskNicely – a Kiwi startup that has rapidly grown into one of the world’s most loved platforms for customer feedback.

Make sure you come along to hear from these superstar speakers and (virtually) meet your innovation tribe!

Reserve a spot now

Meet your speakers

Toni Knowlson – Digital Innovation Lead, AWS Australia & New Zealand

Toni leads the Digital Innovation Program in Amazon Web Services across the ANZ region.

Toni started her career as a developer and is deeply passionate about building, experimenting and learning; and women in tech. She is a staunch advocate for the role a culture of innovation can play in transforming businesses. Prior to joining AWS Toni has experience in a range of businesses from universities and startups to large enterprise including Microsoft & Safesforce.

Chris Stevens – VP of Product at AskNicely

Chris is a senior executive, strategist and software professional with over 20 years experience in providing solutions around the world. Experienced in scaling solutions for a global market, with previous roles covering a full spectrum from technical, product through to team and customer management.

Chris is currently heading the product department at AskNicely. AskNicely is a superstar Kiwi startup that provides a real-time customer feedback platform. They just raised $10M USD in August 2019.